DEALER REFERENCES
Below is a list of dealers that the Managing Director has worked with in multiple dealerships.
TONY MERILAID
Fixed Operations Manager
0432 307 989
Audi Centre Brisbane (part of the Autosports Group)
"I have worked with Kale for several years and would highly recommend him for professionalism and eye for detail".
GEOFF MCKENZIE
(Former) Dealer Principal
0467 510 051
Nova Ford
"I utilised Kale's expertise when I owned a medium size new car franchise. Kale and his team managed service retention and did a brilliant job. Not only did they generate consistent service bookings they also delighted my customers and made the whole experience a very positive one. Kale provided excellent and accurate reporting promptly. I'd go so far as to say that Kale's team kept my workshop in business at a time when it was severely disrupted by the GFC, an extended drought, and traffic chaos around the dealership due to extensive roadworks that made access a nightmare. I cannot recommend Kale highly enough".
SCOTT NEWLAND
Dealer Principal at Maserati Brisbane & Maserati Gold Coast /
General Manager at Bentley Brisbane & Bentley Gold Coast
0418 759 832
Bentley Brisbane & Gold Coast /
Maserati Brisbane & Gold Coast (part of the Autosports Group)
"Kale is someone you can always depend upon. He is exceptionally hard working and willing to give 110%. His calm and easy going nature is an asset to both customers and staff. The BDC staff were in awe of Kale’s ability and appreciated his mentoring. It would be hard to find anyone else who works as hard or gives as much!"
JOE WATSON
General Manager
0409 898 332
North Jacklin Mackay
"Kale’s work ethic is why he has made and kept so many long lasting and professional relationships with the Motor Trade. If you want to increase not only your [CSI] score but the 'real' customer satisfaction and service retention I would recommend you have a chat with Kale. I have worked with him over the last 20-ish years and have no issue in recommending him to any dealership".
STEVEN KANE
Fixed Operations Manager
0448 102 896
South Yarra BMW (part of the Autopact Group)
"I have had the pleasure of working with Kale over many years whilst he assisted some previous dealership's I was employed by. Kale carried out all aspects of our CRM for both the Sales & Service departments and provided our teams with documented insight into areas we needed to improve.
With Kale's help we were able to turn a poor performing service department in to the NUMBER ONE of its particular brand where we held this position for just under two-years, only dropping to number three.
I cannot recommend Kale enough with his skills and ability identifying issues and offering solutions".
JONATHAN GRANT
(Former) Dealer Principal
0404 555 568
Audi Centre Brisbane (part of the Autosports Group)
Lamborghini Brisbane
(Former) Sales Manager
Mercedes-Benz Toowong &
Mercedes-Benz Macgregor
"Kale is an impressive communicator in customer service. He has an ability to balance the interests of the business with a suitable outcome for a customer. Whether in business development or complaints resolution, inbound or outbound, he has a calm and confident approach. An asset in what can be a tedious role".
NEROLI SMITH
Owner-Operator
(02) 6765 3955
SMITTY'S TYRES
(Smitty's Tyres & More)
"I have known Kale since September 2012 in his role working for one of my tyre suppliers and in that time grown a great rapport with him both professionally & personally.
Kale has always displayed a high level of professionalism and is highly dependable. He is exceptionally hard working and willing to go the extra mile for his clients. He has an easy going nature and it would be hard to find anyone else who works as hard as he does.
I cannot recommend Kale enough and feel he would benefit any business looking to increase Customer Satisfaction (CSI) and Customer Loyalty & Retention".
SHANE TREND
Chief Operating Officer
(07) 5409 0100
Mercedes-Benz Sunshine Coast