SERVICE PROSPECTING
Our Service Prospecting services include:
- Service Follow-up Calls
- 24-to-48 hour Repair Order (Satisfaction) calls to improve CSI and overall
returns of Manufacturing survey.
- Service Reminder Calls
- Proactively sourcing Service Bookings:
- Service Reminders to increase Service Retention
- Lapsed / Lost Service Reminders
- Harrier / USED CAR Reminders
- Ensuring your customers service their vehicle so they don't jeopardise
their Used Car Warranty.
- First Service (if applicable) Reminders i.e. 1, 000-kms/1-month check
- Extended Warranty Calls
- Typically made around the 34-to-35-month point to obtain leads for the sale
of Extended Warranties; 3-year service bookings; and sales leads for the
purchase of a new vehicle.
- Service (Recall) Campaigns (REFER TO CASE STUDY BELOW)
- Service Recommendation Follow-ups
- Updating Manufacturers Database service prospecting